Cancellation, Refund & Camp Operations Policy

Payment Terms

Full payment is required at the time of registration. This allows families to secure their athlete’s spot and enables us to finalize staffing, housing, facilities, meals, and programming in advance. Because payment is collected up front, we offer flexible cancellation options through camp credits and optional cancellation protection.

  • Registration Insurance (Optional – $50 per Camp Session)

    Registration Insurance may be purchased at the time of registration for $50 per camp session.

    • Cancellations made more than 14 days prior to the camp start date are eligible for a full refund of all tuition paid, less the $50 cancellation protection fee.
    • Cancellations made within 14 days of the camp start date will receive a full camp credit for all tuition paid.

    Camp credits issued under Registration Insurance:

    • Are valid for 18 months from the original camp start date
    • Are transferable across sports and family members
  • Cancellations Without Registration Insurance

    Cancellations made at any time without registration insurance will receive a full camp credit for all tuition paid.

    Camp credits issued without cancellation protection:

    • Are valid for 12 months from the original camp start date
    • May be used for any sport

    Are transferable to siblings or family members

  • Late Cancellations & No-Shows

    Cancellations made within 24 hours of the camp start date, or failure to attend without notice (no-show), are not eligible for a refund or camp credit, regardless of cancellation protection status.

    At this point, staffing, housing, meals, and program costs have already been fully committed.

    In rare cases involving documented medical emergencies or significant travel disruptions, we may convert a late cancellation or no-show into a camp credit at our discretion.

  • Camp Cancellation by the Organizer

    In the unlikely event that we must cancel a camp prior to its start date, families will receive a full refund of all tuition paid.

    We are not responsible for reimbursement of travel, lodging, or other expenses incurred outside of camp tuition.

    If a camp is canceled after it has begun, refunds or credits may be issued on a pro-rated basis at our discretion, based on the portion of the camp not delivered.

  • Inclement Weather & Force Majeure

    Camps operate rain or shine. Inclement weather, environmental conditions, or other events beyond our control, including but not limited to severe weather, power outages, air quality issues, public safety concerns, or government restrictions may require modifications to schedules, locations, or programming.

    Once a camp is in session:

    • No refunds or credits will be issued for shortened days, modified activities, or temporary disruptions.
    • If circumstances require cancellation of remaining camp days, we reserve the right to issue pro-rated camp credit at our discretion.
  • Our Commitment

    Our priority in all circumstances is the safety, supervision, and overall experience of our athletes. We appreciate your understanding and partnership as we work to deliver a high-quality camp experience while balancing fairness to families with the operational realities of running a live athletic program.

Parent FAQ's

  • Why do you require full payment at registration?

    We require full payment at registration so families can secure their athlete’s spot and so we can confidently plan staffing, housing, facilities, and programming.  Because payment is collected up front, we’ve built a cancellation policy that gives families flexibility if plans change.

  • What is Registration Insurance?

    Registration Insurance is an optional $50 add-on per camp session that provides additional flexibility, including the option for a cash refund and an extended credit window.

  • What happens if I cancel and purchased Registration Insurance?

    • More than 14 days before camp starts:
      You’ll receive a full refund of all tuition paid, minus the $50 protection fee.
    • Within 14 days of camp start:
      You’ll receive a full camp credit for all tuition paid.

    Credits issued with Cancellation Protection:

    • Are valid for 18 months
    • Can be used for any sport

    Are transferable to siblings or family members

  • What if I cancel and did NOT purchase Registration Insurance?

    You’ll receive a full camp credit for all tuition paid.

    Credits issued without Registration Insurance:

    • Are valid for 12 months
    • Can be used for any sport

    Are transferable to siblings or family members

  • What happens if I cancel at the last minute or don’t attend?

    Cancellations made within 24 hours of the camp start date, or no-shows, are not eligible for a refund or credit. At that point, staffing, housing, meals, and programming costs have already been finalized.

  • Are there any exceptions?

    In rare cases involving documented medical emergencies or significant travel disruptions, we may convert a late cancellation or no-show into a camp credit at our discretion.

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